Service specification

Document history

Version	Date of issue	Comments
2.1.154	23 August 2024	Update Bangladesh' remarks description for e-wallet channel - When sending to bKash, the beneficiary name in the receipt may be different than what is passed. - Sender Country cannot be Bangladesh Update Cambodia's transaction limit description for bank account channel Compliance accumulated limit USD 50,000.00 per day per Beneficiary Compliance accumulated limit KHR 200,000,000.00 per day per Beneficiary Remove Get List method page for SOAP and REST method Update China's maximum beneficiary description for e-wallet channel Limit four (4) beneficiary per Year - Each Sender could only send transaction to 4 Beneficiary per Year Rearrange countries and segregate based on transaction type/channel for validation available country page
2.1.155	27 August 2024	Updated Nepal's minimum amount per transaction for Ewallet transactions - Minimum per Transaction NPR 100 Updates the Remarks in the Request and Response Code Description for Transaction Status 904 - Please ensure not exceed 100 characters Re-addition of the Get_List method pages for SOAP and REST API, as we are continuing support for these methods. Removal of the Do_BillInquiry method pages for SOAP and REST API, as this method is no longer functional.
2.1.156	30 August 2024	Update China's validation supported list Remove WeChat Pay (EWWECHAT) from China E-Wallet list Update validation/verification description for multiple countries and channels Please refer to Validation available country for the list of supported Banks: https://www.tranglo.com/docs/tranglo-connect/request-response-code-description/validation-available-country/ Countries (channels) included: 1) Bangladesh (E-Wallet) 2) Cambodia (Bank, E-Wallet, Payment Card) 3) China (China Union Pay Bank Network Service, E-Wallet) 4) Indonesia (Bank, E-Wallet) 5) Nepal (Bank, Real Time Transfer, E-Wallet) 6) Pakistan (Bank) 7) Philippines (Bank, E-Wallet) 8) Turkey (Bank) 9) Vietnam (Bank, Payment Card) Update remarks description for Indonesia's E-Wallet channel Small admin fee of 500-1500 IDR may be imposed for transactions.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	support_remittance@tranglo.com	+6013 250 7000
Level 2 Escalation	L2 / SME	support.team@tranglo.com	+6013 659 0830
Support Leader	Malaiarasen Chandra	malaiarasen.chandra@tranglo.com	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.